General Questions
[01] What are the legal requirements for surveillance in Ontario?
We strictly adhere to the Surveillance Act and the Canadian Charter of Rights and Freedoms. Our investigations are conducted with a focus on evidence-based results and professional discretion.
[02] How are costs structured for investigative services?
Our fees are based on the complexity and duration of the case. We provide transparent, upfront quotes for all services, ensuring there are no hidden costs or unexpected expenses.
[03] What is the confidentiality policy for reporting?
We maintain the highest standards of confidentiality. All evidence and reports are encrypted and handled by our secure, professional team. We never share client information with third parties.
[04] Do you provide background checks and due diligence?
Yes, we offer comprehensive background checks and due diligence services tailored for businesses and legal professionals. These services include verification of employment history and credit checks.
[05] What is the typical timeline for an investigation?
Timelines vary depending on the scope. Most standard investigations are completed within 10 to 14 business days. We provide regular updates throughout the process.
Confidentiality & Security
We prioritize the absolute security of your information. Our protocols ensure that every investigation is handled with the highest level of discretion and professional integrity.
How is data encrypted?
All digital communications and file transfers are encrypted using industry-standard protocols. We utilize secure cloud storage with strict access controls to prevent unauthorized access.
What is the standard response time?
We provide regular progress updates and deliver comprehensive reports within 48 to 72 hours of receiving all necessary evidence, depending on the complexity of the case.
Are physical documents handled securely?
Yes. Physical evidence is stored in a secure, climate-controlled facility with biometric access. We only release documents to authorized personnel with written consent.
How is client identity protected?
We operate under a strict 'no name' policy. Our investigators are trained to maintain absolute anonymity and do not disclose the client's identity to any third party.